Cookies & Privacy Policy

Cookies Policy

Cookies used by Owl & Hare Ltd are not present to gather and use personally identifiable information from its users.

Some of the cookies we use are necessary for site functionality and some of the cookies help improve your interactions with the site or provide us with non-personally identifiable data which will enable us to do so.

You can manage your cookie settings by clicking the button below:

Cookies Settings

Listed below are details on the cookies used on our site:

Strictly Necessary Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. This includes cookies from Google Analytics/GA4 which are used to count your visits to our website and how you navigate it, as well as showing you advertisements for Owl & Hare via Google ad servers when viewing other sites. If you do not allow these cookies, you will experience less targeted advertising.

It is possible for you to stop or restrict the cookies set by Owl & Hare by clicking on the Blue Shield at the bottom left of your screen and changing your cookie preferences. However this might affect the functionality of the site.

For more data on cookies visit www.aboutcookies.org. This site also provides explanations on how to disable cookies on your computer.

At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on found here.

Privacy Policy

We are committed to safeguarding your privacy, so please read this privacy policy to understand how information we hold about you will be treated on our website(s) the "Site(s)"), and when you otherwise interact with us.

We occasionally update this privacy policy so you should return to this page and read it through again from time to time.

1. Who we are

This is the privacy policy for Owl & Hare Ltd (referred to in these terms as Owl & Hare, we, us, our etc.)

Owl & Hare Ltd (registered with the Information Commissioner’s Office with registration number xxxxxx) is the controller of your personal data.

We collect, use and are responsible for certain personal data about you. When we do so we are regulated under data protection legislation and we are responsible as ‘controller’ of that personal data for the purposes of those laws.

2. How to contact us

If you have any questions in relation to this privacy policy, please email laura@owlandhare.co.uk or write to the Data Protection Officer at Owl & Hare Ltd, Martland Mill, Mart Lane, Burscough, Lancashire, L40 0SD.

3. Information we collect about you and our collection methods

“Personal data” is information about you from which we can identify you (either on its own, or by piecing it together with other information). Personal data does not include aggregated data where you cannot be identified (e.g. statistics about usage in general or in categories).

We may, from time, collect your personal data in ways other than those set out in this privacy policy, where we do so we will provide you with relevant privacy notices at the appropriate time. This privacy policy supplements the other notices and is not intended to override them.

The types of personal data we collect about you are:

Contact data

Information provided when you interact with us directly including when registering on the Site with us, participating in promotions and competitions, completing surveys or interacting with us in person, e.g. at an event – this may include your title, name, job title, business address, email address, telephone number(s), and information about your use of our services.

Preferences & Profile data

Information about your preferences,
Information provided when you interact with us directly (e.g. telephoning, writing or emailing us, sharing business cards at an event, completing a form on our website, newsletter sign-ups, participating in promotions and competitions)
Data collected when you interact with us or otherwise make accessible via third parties, including:

- through social media platforms (see section 8 below), and
- through third party surveys and market research you participate in;

- through your corporate website
- Other information which you give us when dealing with us or interacting with us in any way including via third parties.

4. How we use your personal data

We may use your personal data to:

Provide you with information, products, services or experiences that you request from us;
Provide booking services;
Provide and personalise our products and services to you, including making predictions about your interests or preferences and to display targeted content, features, and offers that match your profile or that we believe will be of interest to you;
Keep track of your activity patterns and preferences in order to improve the level of service you receive and to increase the functionality of our website, including monitoring and analysing usage and trends, determining the effectiveness of our content and personalising and improving the Sites or the marketing information which we send you;
Link or combine with other information we get from third parties to help understand your needs and provide you with better service (through the use of cookies and related technologies, where these are enabled on your device);

Inform you of products, services, experiences or promotions which we feel may be of interest to you where you have indicated that you wish to be contacted for such purposes by email, SMS, post, telephone, through the Site or social media platforms, or by other means of electronic communication (and where you have indicated that you are happy to be contacted by specific third parties, you may be contacted about products, services, experiences or promotions by those third parties);
Ensure that content from our Sites is presented in the most effective manner for you and for your computer/tablet/mobile;
Send you push notifications;
Interact with you on social media platforms;
Allow you to participate in any interactive features of our products, services and experiences, when you choose to do so;
Manage and administer any of our promotions/competitions which you enter;
Request feedback from you;
Respond to your emails, submissions, questions, comments, requests or complaints and provide customer service;
Send you surveys, updates, security alerts and support and administrative messages and to facilitate your use of, and our administration and operation of, the Sites, including to notify you about important changes;
To deter and to detect fraud and combat criminal and antisocial behaviour;
To comply with our legal obligations.

5. How we retain your data

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected (including for the period of any contract/agreement we have with you, and for a period of time after in the event of any potential issue), unless we are required by law to retain your personal data for a longer period (e.g. where you make a rights request, and we maintain records to demonstrate how e comply with such requests).

6. International transfers

We do not transfer your personal data outside the United Kingdom.

However, please note that, should our approach in this respect evolve, we would then amend this privacy policy to inform you accordingly about such transfers and the appropriate safeguards we have implemented to ensure your personal data benefit from an adequate level of protection wherever it is transferred.

7. Purposes for which we use your data – summary

We have set out below a broad summary of the ways we use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data on more than one lawful ground if we are processing the same information for more than one specific purpose.

,Purpose: To manage our relationship with you which will include:

a) Notifying you about changes to our terms or privacy policy
b) Asking you to leave a review or take a survey
c) Responding to your requests

d) Delivering our services for your business

Type of data:

a) Contact
b) Preferences & Profile

Lawful grounds:

a) Performance of a contract with you
b) Necessary to comply with a legal obligation
c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

Purpose: To administer and protect our business and our Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data),

Type of data:

a) Contact
b) Preferences & Profile
c) Technical / Usage
Lawful grounds:

a) Necessary for our legitimate interests, for running our business, provision of administration and IT services, network security, to prevent crime and fraud on our Sites, and in the context of a business reorganisation or group restructuring exercise, and in the event that we need to commence and manage any legal proceedings.

b) Necessary to comply with a legal obligation e.g. to comply with health and safety legislation

Purpose: To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences

Type of data:

a) Technical / Usage

Lawful grounds:

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Sites updated and relevant, to develop our business, to understand customers' use of our services and to inform our marketing strategy)

Purpose: To send marketing communications, including suggestions and recommendations to you about services that may be of interest to you, and to provide you with updates about us and our Centres (which may be personalised based on information we hold about you).

Type of data:

a) Contact
b) Preferences & Profile
c) Technical / Usage

Lawful grounds:

a) Necessary for our legitimate interests (to develop our products/services and grow our business)
b) In certain circumstances, with your consent (see also Direct marketing – how to opt out)

Purpose: To manage and administer any of our promotions and competitions which you enter

Type of data:

a) Contact
b) Preferences & Profile

Lawful grounds:

a) Performance of a contract with you e.g. in order send you a prize which you have won from a competition you have entered into.
b) Necessary for our legitimate interests (to develop our products/services and grow our business) e.g. in order establish what products you are interested in so we can target marketing and promotional material which we feel may be most relevant to you.

Purpose: To provide a service to you

Type of data:

a) Contact
b) Preferences & Profile
c) Technical / Usage
d) Financial

Lawful grounds:

a) Performance of a contract with you
b) Consent to push notifications, via your device settings

8. How we keep your personal data safe

We have a number of measures to keep your data safe and secure:

Your personal data is held on a secure database.
We have policies, rules and technical measures in place to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
We limit access to your personal data to those who have a genuine business need to know it. All of our employees and data processors that have access to, and are associated with, the processing of your personal data are obliged to respect the confidentiality of your personal data.
All third parties supporting our Sites as external data processors are engaged under appropriate contractual and confidentiality protections.

9. How we disclose your personal data

We ensure that your personal data will not automatically be disclosed by us to government institutions or authorities. However, if required by law, or when we receive a request from regulatory bodies or law enforcement organisations, we may disclose your information. How we disclose your personal data

We may disclose your personal data to any of the following to the extent necessary to fulfil the purpose for which your data was collected:

Our staff and freelancers / third parties that we work with to deliver our services;
Our affiliates;
Suppliers and service providers who may access your personal data when providing products or services to us, in particular providers of platform, data storage, marketing and data security services;
Purchasers or potential purchasers of our business or any part of it
Government bodies and law enforcement agencies and in response to legal or regulatory requests; and
Auditors or other advisers auditing, assisting with or advising on any aspect of our business or a Centre, including our external legal advisors.

We may also share information or statistics with third parties in an aggregated or anonymised form that does not directly identify you, e.g. we may share aggregated and anonymised or pseudonymised information about your interests and geographic preferences and/or location with advertisers and third party deal sites for marketing purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and subject to appropriate contractual terms. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

10. Your own sharing of your personal data

When you post in any profile, comments, forums and other interactive features of the Sites, or share personal data with individuals through the Sites or social media platforms, this personal data will be available to other users and in some cases may be publicly available outside of the Sites (e.g. on social media platforms).

11. Our access to your personal data through social media platforms

If you interact with us on social media platforms, (for example, if you ‘Like’ our Facebook Page or post on our Facebook timeline, or if you follow us or mention us in a tweet on Twitter) we can interact with you and send you information via these platforms.

The personal data we have access to through social media platforms will depend on your personal settings on these platforms. We will have access to all public information on these platforms. We may also be able to access personal data that others share about you (because they control how that is shared, not you).

We may collect any data that is accessible to us in the ;public domain or that you provide through social media platforms, including but not limited to your Facebook and/or Twitter profile picture, gender, and usernames. We will interact with you through social media platforms in accordance with each platform’s rules but we are not responsible for how the platform owners collect and handle your data. We are not responsible for what third parties post on our social media accounts.

12. Your legal rights with respect to your personal data

Under certain circumstances, you have rights under data protection laws in relation to your personal data, as listed below, to:

be informed about how we use your personal data;
request access to your personal data;
request correction of your personal data;
request erasure of your personal data;
object to processing of your personal data;
request restriction of processing your personal data;
request transfer of your personal data; and
withdraw consent to processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us at laura@owlandhare.co,uk or write to the Data Protection Officer at Owl & Hare Ltd, Martland Mill, Mart Lane, Burscough, Lancashire, L40 0SD.

When writing to us to obtain a copy of your personal data or to update our records, please quote your name and address and provide brief details of the personal data of which you would like a copy of, or which you would like to be corrected, because this will help us more easily locate your personal data.

What we may need from you when you exercise your legal rights

When exercising your legal rights, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that requests are made by the individual themselves and that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

Fees and refusal to comply with requests

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive we may charge a reasonable fee and/or refuse to comply with your request.

Time limit to respond

We will respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests and it is likely to take us longer than a month to respond, we will notify you of that and keep you updated as to progress.

Your right to make a complaint

In addition to your legal rights set out above, you also have the right to make a complaint at any time to your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). The Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection issues (www.ico.org.uk). We are committed to protecting your personal data and would appreciate the opportunity to address any concerns or complaints you may have before you approach the ICO so that we can remedy them. Any concerns or complaints should be raised with the Data Protection Officer in the first instance.

13. Direct marketing – how to opt out

You have the opportunity to opt-out of receiving marketing communications from us at any time. You can do this by clicking on the unsubscribe link on any communications from us or by emailing laura@owlandhare.co.uk

We take your online privacy very seriously, so if you need any assistance in unsubscribing to future communications please contact us. We will promptly take action to ensure that you are “opted-out” from receiving any further mailing or other information. Although we will remove your name from our e-mail list as quickly as possible, there may be a period of time after you unsubscribe during which you may still receive e-mails from us. Additionally, in order to ensure you do not continue to receive correspondence from us, we may retain your Personal Data on a suspension list.

14. Cookies

Our Sites uses cookies, including third party cookies. For further details please read the cookie policy.

15. Third parties and the privacy of your personal data

You may be able to access third party websites from the Sites. We are not responsible for the privacy policies and practices of other websites. We recommend that you check the privacy policy of each website and contact the operator of the website if you have concerns or questions.